FAQ

An internet connection is only required to set up the Apple Vision Pro with your device. Once connected, an internet connection is no longer required.

No. Users don't need Guest Mode to use Spatial Companion.

No. Spatial Companion doesn't use casting or camera access. The video feed is synced locally, so only lightweight data like position and timing is exchanged - a small router is more than enough.

The Apple Vision Pro stays associated with your Spatial Companion account, not with a specific Mac. If the other user signs in with the same account on another Mac or iPhone, they will find the device already associated and can operate it right away.

To connect 10 Apple Vision Pro devices to the same device, you will be asked to purchase the Enterprise Plan. To connect more than 20 Apple Vision Pro devices to the same device, please contact us.

It depends on your subscription plan. With the Pro Monthly plan, you can connect only one Apple Vision Pro at a time. With the Enterprise Monthly plan, you can connect 20 Apple Vision Pro devices simultaneously. If you wish to connect more than 20 devices at a time, please contact us.

For 360° videos, standard videos, PDF documents, websites, portal experiences, spatial experiences, and 180° videos, you can find content by searching online.

For 3D models, you can download .usdz files from our 3DtoMe app.

Apple Immersive Videos can be found on the Blackmagic Design website.

Portal Experience supports the following formats: .png, .jpg, .jpeg, .exr, .hdr, .mp4, .mov, .usd.

After uploading a supported file, name the asset, add a description, and click Add to confirm. When you share the content with Apple Vision Pro users, the uploaded asset is automatically placed in a portal that users can walk into to explore.

No, not by default. All content is stored offline on the device where you upload it. You can choose to sync a content to the cloud to back it up, or to make it available when you sign in with the same account on a different device (like an iPad for events).

Yes. When you tap Share, select the Apple Vision Pro devices you want to share the content with. For example, to share an Apple Immersive Video with three Apple Vision Pro devices, select those three devices. For 3D models, simply select the additional devices you want to include in the sharing session.

Yes! You can start and sync the experience with a single button to share it with all the connected devices at the same time.

When several Apple Vision Pro devices are viewing different content, go to the Live View page to see what the device you've selected (shown in the top bar) is seeing. If you go to the Devices page and select another device, you can see what that user is seeing.

The Portal Experience uses a default portal created by us, and it cannot be customized. If you would like a personalized experience, please contact us.

Yes. By default, every experience appears 2 metres away from the user and 1 metre above the floor. You can completely change these aspects from the Advanced settings on each content, adjusting the Position and Scale to place and resize the experience however you like.

A 3D model must be a .usdz file. To enable the explosion feature, the model must contain at least two meshes. When you upload a 3D model, before you click “Add”, Spatial Companion tells you whether the model contains one or multiple meshes and whether the Explode feature can be enabled.

Yes, you can. Go to the asset and click Edit. Add subtitles as .vtt files, and add new languages as .mp4 files with spatial audio.

In that case, before the experience starts, the user sees a flag selection they can touch - no tap or eye tracking required - to choose their preferred language and start the video.

To remove tracks and subtitles from an .aivu video:

1. Go to the Dashboard.
2. Select the video you want to edit.
3. Click the edit button in the top-right corner.
4. Scroll down.
5. Delete all the tracks and subtitles by clicking the red button on the right side.

Yes. In this case, you need to use a workaround by setting the subtitles to English even if they are in another language. The video will then not display the initial flags.

With the Enterprise plan you can see usage time and content for each device from the main menu. Analytics are broken down by device, session, and content, each with its own KPIs.

To change the app's default colour and font, go to Account Settings > Customize App Style.

This feature is currently in progress.

Yes. With the Enterprise plan you can customize the welcome screen - localize the messages in different languages and upload your own logo.

Yes. You can configure two-factor authentication from Account Settings.