Troubleshooting
Run into a snag? Here's how to resolve the most common issues - from playback lag to an Apple Vision Pro that isn't recognised.
Lagging
Some Apple Immersive Video (.aivu) files may lag during playback at an exhibition, depending on the M-series processor in the device. In this case, Apple suggests using a bitrate of 150 Mb/s.
Apple Vision Pro not recognised
If your Apple Vision Pro isn't being recognised, check two things - one on your Mac, iPhone, or iPad, and the other on the Apple Vision Pro.
On Mac:
- Open System Settings.
- Go to Privacy & Security.
- Select Local Network.
- Check that the toggle for “Spatial Companion” is on.
On Apple Vision Pro:
- Open Settings.
- Go to Apps.
- Select Spatial Companion.
- Check that the toggle for “Local Network” is on.
If the issue persists, try logging out and back in.
Next Steps
Still stuck? Browse the FAQ.
Still have questions?
If you still have questions, please reach out to our support team for assistance.
Contact Support